The UPS Customer Center located on Coach Road in Richmond, VA, plays a vital role in the community’s shipping and logistics needs. Whether you’re a small business owner, a home-based entrepreneur, or simply someone looking to send a package, understanding the services and features offered by this facility can greatly enhance your experience. This comprehensive guide will cover all that you need to know about the UPS Customer Center on Coach Road, including its services, operating hours, customer reviews, and various tips to make your shipping more efficient.
Overview of the UPS Customer Center on Coach Road
Situated in a bustling area of Richmond, the UPS Customer Center on Coach Road is a popular destination for both locals and visitors looking for reliable shipping solutions. The center is part of a vast network that UPS has established to provide streamlined logistics services across the U.S.
Location and Accessibility
The UPS Customer Center on Coach Road is ideally located near major thoroughfares, making it easily accessible for residents of Richmond, as well as those from surrounding areas.
Address
UPS Customer Center
1300 Coach Rd
Richmond, VA 23237
Contact Information
Phone: (804) 330-0077
Operating Hours
- Monday – Friday: 8:30 AM – 7:00 PM
- Saturday: 9:00 AM – 3:00 PM
- Sunday: Closed
Key Services Offered
The UPS Customer Center on Coach Road offers a range of services tailored to meet the diverse needs of its clientele.
Shipping Services
One of the primary reasons for visiting the UPS Customer Center is to ship packages. Here’s a breakdown of the shipping services available:
| Service Type | Delivery Timeframe | Ideal For | Cost |
|---|---|---|---|
| UPS Ground | 1-5 business days | Standard shipping | Varies by package size |
| UPS 2nd Day Air | 2 business days | Time-sensitive shipments | Higher fee |
| UPS Next Day Air | Next business day | Urgent deliveries | Premium fee |
Package Drop-off and Pickup
The UPS Customer Center allows customers to drop off packages and also provides a robust system for package pickup. This convenience is especially useful for those who need to send multiple shipments at once.
Notary Services
In addition to shipping, the UPS Customer Center on Coach Road also offers notary services, which can be a great advantage for customers who need documents notarized on the go.
Printing and Copy Services
Customers can also access a range of printing and copying services, making it easy to prepare documents for shipment or for local use.
Technologies Used at the UPS Customer Center
UPS employs advanced technologies to ensure that shipping processes are efficient and successful. The Coach Road center utilizes:
Tracking Systems
UPS offers a comprehensive tracking system that allows customers to track their packages in real time. Customers can easily access information on the status of their shipments from the UPS website or mobile app.
Automated Shipping Software
Automation in shipping helps streamline the process, reduce errors, and improve overall efficiency in operations at the center.
Local Influence and Community Engagement
The UPS Customer Center on Coach Road is not only a hub for shipping services but also a key player in the Richmond community.
Community Involvement
UPS has established a reputation for being involved in local events, sponsoring community activities, and offering internships and employment opportunities for local residents.
Cultural Significance
Richmond, VA, is known for its rich history and vibrant culture. The UPS center’s presence contributes to the economy and provides essential services to various local businesses and residents. Engaging with local art, businesses, and community initiatives, UPS fosters a sense of belonging and support that resonates with Richmond’s local ethos.
Customer Experiences and Reviews
Customer reviews can provide valuable insights into the quality of service offered at the UPS Customer Center on Coach Road. Overall, the center tends to receive positive feedback regarding its:
Efficiency
Many customers appreciate the quick service they receive, particularly during peak hours. However, there’s always room for improvement, and some customers have noted longer wait times during busy periods.
Staff Knowledge and Friendliness
Customers often comment on the professionalism and friendliness of the staff at the Coach Road center, a factor that contributes significantly to their overall experience.
Tips for a Better Experience
- Visit during off-peak hours to avoid long wait times.
- Use the UPS website or app to generate shipping labels before you arrive.
- If using notary services, call ahead to ensure availability.
- Keep track of holiday schedules to plan your visits accordingly.
Pros and Cons of Using the UPS Customer Center
Pros
- Convenient location with ample accessibility.
- Diverse range of shipping and logistics services.
- Friendly and knowledgeable staff.
- Real-time tracking system for shipments.
Cons
- Long wait times during busy periods.
- Some services may be pricier compared to other options.
- Limited operating hours on weekends.
Conclusion
The UPS Customer Center on Coach Road in Richmond, VA, offers a mix of services designed to meet the needs of individuals and businesses alike. With its convenient location, a dedicated team of professionals, and a variety of shipping options, it stands out as a reliable choice for anyone looking to send packages or utilize logistical solutions. Understanding what to expect can enhance your experience, making the process of shipping and receiving packages smoother and more efficient.
FAQs
What are the operating hours of the UPS Customer Center on Coach Road?
Monday to Friday: 8:30 AM – 7:00 PM; Saturday: 9:00 AM – 3:00 PM; Sunday: Closed.
Does the UPS Customer Center provide international shipping services?
Yes, the UPS Customer Center offers international shipping options that vary in delivery time and cost.
Are there any special services for businesses at the UPS Customer Center?
Business accounts can benefit from tailored services and discounts. It’s advised to inquire directly at the center for specific offerings.
Can I schedule a pickup at the UPS Customer Center on Coach Road?
Yes, you can arrange for a pickup of your packages directly at the UPS Customer Center or through the UPS website.
Where can I find more information about UPS services?
Visit the official UPS website or reach out to the UPS Customer Center for detailed information and updates on services.
References
1. UPS Official Website – www.ups.com
2. Richmond Economic Development – www.richmondgov.com/economicDevelopment
3. Local Community Involvement Studies – Virginia Commonwealth University